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With the closing of East Wind
Manufacturing, the F.A.Q. section is no longer relevant.
How
do I order?
What
method of payments do you accept?
When
will my order be shipped?
What
do you charge for shipping?
What
if I want to return an item?
Do
you require a minimum order?
What
happens if I order something and it is not in stock?
Other
questions?
Simply visit our online store. We also welcome mail orders
if you are paying by check. Our mailing address is:
East Wind Manufacturing, LLC
P.O. Box 4220
Midlothian, VA 23112
We accept VISA, MasterCard,
Discover and American Express through PayPal. If you do not already have a
PayPal account, you will be provided with an opportunity to establish one when
checking out.
A check or money order is
also acceptable, but if you are paying by personal check, we may hold your order
until the check clears. A certified check or money order will ensure immediate
shipment.
In-stock merchandise will
be shipped the following business day if received by 2:00 pm E.S.T. Orders
received after that, or on weekends or holidays, will be shipped in an
additional business day.
We currently use USPS
(United States Postal Service) Express and Priority Mail to fulfill our shipping
needs. Our web site connects directly with the USPS to calculate actual shipping
charges depending on the service you choose at checkout. For both your
protection and ours, all orders must be insured and will be provided with an
online tracking number. We DO NOT charge a handling or package charge. The
shipping charge on your order reflects the actual shipping costs charged by the
USPS.
Should you find it
necessary to return an item, please e-mail or call us first. All returns should
be properly packaged to avoid damage and should include all original packaging
and paperwork to receive a refund, replacement, or credit. Shipping fees are not
refundable, unless, of course, you are returning defective merchandise or
merchandise we sent in error.
No.
While we try
our best to stock all items and accurately reflect inventory availability on our
web site, on rare occasions we do find ourselves out of stock on some items.
Should part of your order be out-of-stock, we will ship in-stock items
immediately and an out-of-stock item as soon as it becomes available. If for
some reason your order cannot be filled within 30 days, the out-of-stock item
amount will be refunded to you. We do not charge additional shipping when
filling out-of-stock orders.
If you still have
questions, please feel free to contact us at customerservice@eastwindmfg.com. We will continue to add
to the FAQ as new questions come in, so please do not be shy.
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